Salon Policy

Salon Policies
Your time is valuable—and so is ours. We kindly ask that you respect our schedule as much as we respect yours.

48 Hour Notice Required

Need to reschedule or cancel? Please do so at least 48 hours in advance to avoid any booking complications.

Running Late?

If you’re more than 15 minutes late, we may need to reschedule or remove a service. We like to be as

accommodating as possible. Please be mindful of your scheduled appointment time.

Outside Products

Your results and safety are top priority at The Shaded Jade. For this reason, The Shaded Jade exclusively uses professional products that have been carefully selected, tested and guaranteed by our team. We DO NOT use client-supplied hair color, extensions, or and outside professional products.

Life Happens

We understand that unexpected situations arise. If an emergency prevents you from making your appointment, please contact The Shaded Jade as soon as possible so we can notify your service provider. While we always do our best to accommodate genuine emergencies, our cancellation policy remains in place to protect our stylists’ time and income.

Re-Do Policy

We stand by our work. If something doesn’t feel quite right, please contact us within 24 hours of your appointment. We do not offer refunds, but we’ll make it right with a complimentary adjustment when appropriate.