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THE SHADED JADE
At The Shaded Jade, every appointment is thoughtfully reserved for you. Our stylists dedicate their time,
expertise, and preparation specifically to each guest, and because our appointments are intentionally
limited, last-minute changes can prevent us from offering that time to another guest.
To provide the best possible experience for everyone, we kindly ask that you review and respect the
following appointment policy.
Cancellations & Rescheduling
We require 48 hours’ notice for cancellations or rescheduling requests.
Appointments cancelled or rescheduled with less than 48 hours’ notice may be subject to a fee of 50% of the scheduled service total.
We understand that plans change. Our policy is not intended to be punitive; it simply helps us protect the time reserved exclusively for you and our stylists.
Same-Day Appointment Changes
While we will always do our best to accommodate a schedule change when availability allows, we cannot guarantee that another time will be available that day.
No-Shows
A missed appointment without notice is considered a no-show and may be charged 50% of the scheduled service total.
No-shows or more than 2 last-minute cancellations may affect future booking privileges.
Running Late
We understand that life happens. If you are running late, please contact the salon as soon as possible.
Arriving late may shorten your service time to respect the guests scheduled after you. In some circumstances, we may need to modify or reschedule your appointment.
When an appointment must be shortened due to a guest’s late arrival, the original service price may still apply.
Scheduling Around Personal Plans
We kindly ask guests to review their calendars carefully before booking.
Forgetting about an appointment, realizing you are traveling, changing vacation plans, work or childcare conflicts, or deciding that another appointment time would be more convenient are considered schedule changes and are subject to the same cancellation policy.
We encourage you to choose an appointment time that you can confidently commit to.
Emergencies
We recognize that genuine emergencies and unexpected circumstances can occur.
Exceptions may be considered at the salon’s discretion based on the individual circumstances and the guest’s appointment history.
Our goal is always to lead with understanding while maintaining fairness and consistency for all of our guests.
Card on File
A valid credit or debit card may be required to reserve an appointment.
By booking an appointment with The Shaded Jade, you authorize the salon to apply any applicable cancellation, rescheduling, or no-show fee to the card on file in accordance with this policy.
Repeat Cancellations
We value our relationships with our guests and understand that occasional changes happen.
However, repeated late cancellations or no-shows may result in the inability to reserve future appointments.
This allows us to continue protecting appointment availability for guests who are committed to their scheduled time.
Outside Products
Your results and safety are top priority at The Shaded Jade. For this reason, The Shaded Jade exclusively uses professional products that have been carefully selected, tested, and guaranteed by our team. We DO NOT use client-supplied hair color, extensions, or outside professional products.
Re-Do Policy
We stand by our work. If something doesn’t feel quite right, please do not hesitate to get in touch with us within 24 hours of your appointment. We do not offer refunds, but we’ll make it right with a complimentary adjustment when
appropriate.
A Note From The Shaded Jade
Our calendar is more than a schedule. Every appointment represents time set aside for you, preparation
by your stylist, and an opportunity that could have been offered to another guest.
We appreciate your consideration of our team and our other guests by honoring the time you’ve reserved.
Thank you for helping us create an experience that is intentional, relaxed, and respectful for everyone.
Have a question for us?
862.332.5094