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THE SHADED JADE
At The Shaded Jade, every appointment is thoughtfully reserved for you. Our stylists dedicate their time,
expertise, and preparation specifically to each guest, and because our appointments are intentionally
limited, last-minute changes can prevent us from offering that time to another guest.
To provide the best possible experience for everyone, we kindly ask that you review and respect the
following appointment policy.
Cancellations & Rescheduling
We require 48 hours’ notice for cancellations or rescheduling requests.
Appointments cancelled or rescheduled with less than 48 hours’ notice may be subject to a fee of 50% of the scheduled service total.
We understand that plans change. Our policy is not intended to be punitive; it simply helps us protect the time reserved exclusively for you and our stylists.
We kindly ask guests to review their calendars carefully before booking.
We encourage you to choose an appointment time that you can confidently commit to.
No-Shows
A missed appointment without notice is considered a no-show. If no communication is made, we will no longer allow future bookings.
Running Late
We understand that life happens. If you are running late, please contact the salon as soon as possible.
Arriving late may shorten your service time to respect the guests scheduled after you. In some circumstances, we may need to modify or reschedule your appointment.
When an appointment must be shortened due to a guest’s late arrival, the original service price may still apply.
Emergencies
We recognize that genuine emergencies and unexpected circumstances can occur.
Exceptions may be considered at the salon’s discretion based on the individual circumstances and the guest’s appointment history.
Our goal is always to lead with understanding while maintaining fairness and consistency for all of our guests.
Outside Products
Your results and safety are top priority at The Shaded Jade. For this reason, The Shaded Jade exclusively uses professional products that have been carefully selected, tested, and guaranteed by our team. We DO NOT use client-supplied hair color, extensions, or outside professional products.
Re-Do Policy
We stand by our work. If something doesn’t feel quite right, please do not hesitate to get in touch with us within 24 hours of your appointment. We do not offer refunds, but we’ll make it right with a complimentary adjustment when
appropriate.
A Note From The Shaded Jade
Our calendar is more than a schedule. Every appointment represents time set aside for you, preparation
by your stylist, and an opportunity that could have been offered to another guest.
We appreciate your consideration of our team and our other guests by honoring the time you’ve reserved.
Thank you for helping us create an experience that is intentional, relaxed, and respectful for everyone.
Have a question for us?
862.332.5094